UK telephony phone services and call ahandling and management
Home Page More details on the Standard Service More details on the Managed Service View the type of numbers availabe Contact details and who we are
UK Telephone numbers such as 0870, 0800, 0845, 0871, 090, UK Regional e.g. London 0207, Cardiff, Edinburgh, Manchester, Newcastle. Telephone services include: Switchboard, Answerphone, Announcements, Voicemail, Fax, Call Divert, Call Distribution, Conferencing.

Telephone and Call Handling Services

UK Telephony provides with its telephone numbers, a range of flexible phone management services which allow you to manage the handling, treatment and routing of your incoming calls, allowing you to control how callers are diverted, the menu options they receive at switchboards, and the recorded messages they get to hear. We can also provide fax services and notifications.

The full range of telephone services available are varied, however most requirements can be handled by combining the basic services listed below. For more information on they might be used click on the details link or call 0870 162 4830 :
 
Basic Telephone Service Service Description
Switchboard details An announced menu of options that the caller can choose from.
Call Diversion and Distribution details Divert calls to virtually any number in the UK or the Internationally, including mobiles. Also ring round a multiple numbers until the call is taken.
Answerphone details Take a message, get notified by SMS or email, retrieve via the Web, Phone or Email.
Announcements details Generate or record announcements for your callers, allow them to repeat.
Fax details Receive faxes, get notified by SMS or email, retrieve via the Web or Email.

 

 

Notes

All call handling services can be used standalone or in combination with others, to provide an step by step means of delivering powerful call delivery solutions.

A service can operate on any type of number (freephone, local, national rate premium or regional).

Free setup and testing, all our services can be set up and tested free of charge.

For further information please call us on 0870 162 4830 or email Number Sales.

Benefits of a Hosted Telephone service.

1. No additional equipment required to deliver service, no capital outlay.

2. Multiple lines, we provide the telephone lines so callers do not get an engaged tone, they are either put in a queue whilst waiting for you to take their call (you can even configure what they listen to, announcing special offers) or they leave a message.

3. Fully integrated Voicemail and Fax services. Any message or fax received can be notified by email or SMS and retrieved via email, web or phone (voicemail only).

4. Changes can be made online 24 hours a day, 7 days a week, all year at no additional charge. No waiting for engineers, paying call out changes or negotiating prices.

5. Announcements can be created and changed by yourself using text to speech conversion (very easy), using your own recordings via the web or the phone, or getting them recorded professionally in a studio.

6. Support and assistance available, if you get stuck ask.

7. New features and services added, support and upgrades all managed and applied for you at no charge.

8. Up to the minute statistics available online, regular Call and Charge Data available via email (optional)

How to Setup and Test a service

Consider the following 2 points:

1. The flow of the call, what options, divert numbers.

2. Prompts and announcements, i.e. what the caller should hear.

Call us on 0870 162 4830 and speak to someone, usually the service you require can be setup there and then. Depending on the complexity of how you want calls to be handled the whole setup and activation may take as little 5 minutes.

 

UK Telephone Numbers

UK-Telephony can also provide you with a UK Telephone number on a prefix such as the ones below. Click on any of the number options below to find out more.

 
Number Type Description
0800, 0808 details Freephone numbers - Caller pay nothing, mobile callers may still be charged depending on their provider.
0845 local details Local rate numbers - Callers pay the standard local rate, regardless of where in the UK they dial from.
0870 national details National rate numbers - Callers pay the normal national rate for their call.
0871 fixed details Fixed Tariff numbers - New fixed rate tariff, bridges the gap between National Rate (0870) and Premium Rate (090).
Regional std details Regional numbers - regional UK telephone numbers, callers pay the rate charged by their telephone provider.
090 premium > details Premium rate numbers - Callers pay a varying amount dependent on the number type anything from 10p to 150p per minute.

 
Privacy Policy       Terms and Conditions   Contact Us

 

search engine optimisation by Greenlight