Virtual Telephone switchboard facilities and services

Offer your callers muti level menu options, with up to 10 options on each menu with our telephone switchboard services.

A virtual switchboard telephone service provides functionality normally associated with an expensive IVR system.

This phone service provides a menu for your other services. For example it might say:

'... Press

1 for Sales,

2 to leave a message,

3 to hear our tip of the day..'.

The caller then selects a option by pressing a key on their telephone. Each option is actually a link to a service. For examples:

'1 for Sales' might be linked to a Call Diversion service,

'2 to leave a message' linked to an Answerphone service and

'3 for the Tip of Day' linked to an Information Line.

Notes

All services can be used standalone or in combination with others, to provide an step by step means of delivering powerful call delivery solutions.

A service can operate on any type of number (freephone, local, national rate premium or regional).

Free setup and testing, all our services can be set up and tested free of charge.

For further information please call us on 0870 162 4830 or email Number Sales.

Benefits of a Hosted Switchboard service.

1. No additional equipment required to deliver service, no capital outlay.

2. Muliple lines, we provide the telephone lines so callers do not get an engaged tone, they are either put in a queue whilst waiting for you to take their call (you can even configure what they listen to, announceing special offers) or they leave a message.

3. Fully integrated Voicemail and Fax services. Any message or fax received can be notified by email or SMS and retrieved via email, web or phone (voicemail only).

4. Changes can be made online 24 hours a day, 7 days a week, all year at no additional charge. No waiting for engineers, paying call out changes or negotiating prices.

5. Announcements can be created and changed by yourself using text to speech conversion (very easy), using your own recordings via the web or the phone, or getting them recorded professionally in a studio.

6. Support and assistance available, if you get stuck ask.

7. New features and services added, support and upgrades all managed and applied for you at no charge.

8. Up to the minute statistics available online, regular Call and Charge Data available via email (optional)

How to Setup and Test a service

Consider the following 2 points:

1. The flow of the call, what options, divert numbers.

2. Prompts and announcements, i.e. what the caller should hear.

Call us on 0870 162 4830 and speak to someone, usually the service you require can be setup there and then. Depending on the complexity of how you want calls to be handled the whole setup and activation may take as little 5 minutes.

Other telephone services from UK Telephony

Switchboard | Call Diversion | Answerphone | Announcements | Fax

UK Telephone Numbers

UK-Telephony can also provide you with a UK Telephone number.

Number Type	Description
0800, 0808	details	Freehone numbers - Caller pay nothing, mobile callers may still be charged depending on their provider.
0845 local	details	Local rate numbers - Callers pay the standard local rate, regardless of where in the UK they dial from.
0870 national	details	National rate numbers - Callers pay the normal national rate for their call.
0871 fixed	details	Fixed Tariff numbers - New fixed rate tariff, bridges the gap between National Rate (0870) and Premium Rate (090).
Regional std	details	Regional numbers - regional UK telephone numbers, callers pay the rate charged by their telephone provider.
090 premium >	details	Premium rate numbers - Callers pay a varying amount dependent on the number type anything from 10p to 150p per minute.

search engine optimisation by Greenlight